Tell your story with a place to start
Explain what is on your mind and help your care team understand what you need.
For patients and families
Getting care should not be a second job.
Less repeating your story. Less wondering who to call. A clearer idea of what happens next.
Explore the patient experienceExample patient experience
A next step you can understand.
01
You share a concern
HeardStart with your own words
02
Your team reviews it
In reviewUnderstand who is taking the next step
03
You know what comes next
ClearAn answer, a review, or an appointment
Illustrative workflow · Platform vision
The everyday reality
You have a health question. You should not need a system map.
One office sends a referral. Another needs more information. You are not sure who is meant to call whom. Before long, getting help has become another job on your list.
We believe you deserve a path you can understand, with people who know when the next step is theirs to take.
A better way forward
Start with what you need. See the next step.
We’re building Preferral to help participating care teams guide you from a question to the right next step, with relevant information traveling along the way.
Know who is helping
A clear handoff should tell you which team is involved and what needs to happen next.
Understand what is shared
Your experience should make it clear when information is shared with another care team and for what purpose.
A few useful questions
Know where you stand.
Your participating care team can tell you which services are available to you.
How can I get access?
Access depends on your participating practice or care program. Ask your care team whether they offer Preferral and which services are available to you.
Is this a replacement for my clinician?
No. Preferral supports the path to care. Clinical decisions and responsibility stay with the appropriate healthcare team.
Can I use this website to ask a medical question?
This is our company website, not a clinical service. Please contact your care team for medical questions and do not send health information through our contact form. If you need emergency help, call 911.
A better next step
A better path starts with your care team.
Ask your participating practice or care program about Preferral and what is available to you.